Over the past 3 years, the inboxes of the leaders of the Viennese 
Jewish community have been flooded with emails of requests and emotional
 pleas to intervene to help relieve the continued suffering of Samuel 
and Benjamin. And yet the so-called leaders continue to bury their heads
 and refuse to take responsibility for this tragedy happening on their 
doorsteps while the rest of the world looks on in horror and disbelief, 
desperately doing all they can to help.
With the writers’ permission to publish them, here are two of the most significant letters that fell on deaf ears:
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From: Jonathan Arkush
Date: Mon, Nov 11, 2013 at 6:47 PM
Subject: Alexander custody decision
To: Beth Alexander; Rabbi Schlomo Hofmeister; Chief Rabbi Paul Eisenberg ; Raimund Fastenbauer; Ariel Muzicant; Oskar Deutsch
Cc: “‘President’ of British Board of Deputies“
 Dear Colleagues and Rabbonim,
I am deeply troubled by the judgment, having been given its key 
points by a German speaking relative who read the full decision.  While I
 am an English rather than an Austrian lawyer, I do not believe our 
family law in this area to be dissimilar.  I continue to be at a loss to
 understand why the Court did not take as its starting position that the
 custody of young children should be with their mother.
As I understand matters, the Court stated in the judgment that it 
disregarded all suggestions made by the father that the mother was 
suffering from any mental  illness or should be unfit in any other way. 
 The basis of the decision was simply that, after two years in the 
father’s custody, it was in their best interests that this continued.  
This seems to me to be a very inadequate foundation for the decision 
that leaves these young children in the custody of the father, which in 
effect means child-minders for much of the day, and the mother with such
 restricted access.  The position is made worse by the father’s tendency
 to cancel access visits by the mother.
I hope that I have not misrepresented the Court’s decision, as I have not yet seen a full translation.
I would like to express on behalf of the British Jewish community 
deep disquiet and strong reservations about this latest decision.
May I ask my colleagues who lead the Jewish community of Austria to 
make any suggestions as to what might be done to bring this deeply 
regrettable state of affairs to a just conclusion?
I realise that the Court has made a decision, but is it too late even
 at this stage to persuade the father to agree to a community-supported 
mediation ?  I can assure you that we in England would do all in our 
power to assist the process if such mediation could be arranged.
With cordial regards
Jonathan Arkush Jonathan Arkush
Vice President
Board of Deputies of British Jews
 ========================================
 From: Rabbi Jonathan Guttentag
Sent: 10 June 2012 22:42
To: Chief Rabbi Eisenberg,Rabbi Josef Pardes, Chabad Rabbi Jacob Biderman
Cc: Mag Raimund Fastenbauer (Secretary General of Board of Jewish Community Vienna)
Subject: Beth nee Alexander
 בס’ד
נחום נתן גוטנטג 
רב דק”ק ווייטפילד
Rabbi Jonathan Guttentag
Whitefield, Manchester
M45 7PD
UK
10th June 2012
20th Sivan 5772
Chief Rabbi Chaim Eisenberg
Rabbi Yosef Pardes
Chabad Rabbi Jacob Biderman
Vienna
Kvod Harabbonim hachashuvim shlita
Please pardon me for intervening like this from the outside, but as 
you know the case of Beth nee Alexander formerly of Manchester is 
causing anxiety.
From our perspective we can see a young lady living far away from her
 parents and family, having gone to get married in a foreign country and
 community, with that marriage broken down, now deprived of custody of 
and access to her children. She finds herself now set against a former 
spouse who has the advantage of local family support, natural community 
affinity, and knowledge of the civic law situation. Through the 
involvement of the civil authorities the mother has lost custody of her 
children and is now being deprived of access to them.
It would appear that justification is being made for this situation, 
based inter alia on some allegations that there is mental health problem
 with Beth or her family.
To an outsider these sound like biased accusations that would tend to
 get made in aggravated break down of a marriage. But they are simply 
not fair nor just. My wife taught Beth at Yavneh Girls High school in 
Manchester . She remembers her as a kindly, quiet and very fine student.
 Family Alexander in Manchester is a family with a good name for 
solidity and communal involvement. I believe that it is simply an 
unworthy slur for Beth and her family to be characterised in a manner 
that I understand that they are being portrayed, and most unfair. There 
are always two sides in any situation, and one would expect a kehilla 
and its leadership to ensure that reasonably fair play is being 
maintained. From what it appears in this situation, however, and for 
whatever reason, there is an unfairness and an injustice being 
perpetrated against Beth, a single woman in a foreign country, without 
proper support – pitted against a family, in a community with all the 
connections naturally available to them.
I believe that you as the rabbinic leadership of the Vienna kehilla 
have it within your power to provide fairness to the situation and 
relief to Beth and her family. I write to you collectively dear honoured
 rabbonim, to appeal to you – please do that which is in your power to 
have this matter sorted in a manner which will reflect fairness and 
justice and uphold the good name of the esteemed Vienna kehilla.
The hanhogo of a kehilla is in the joint hands of rabbonim and baaley
 battim, and for that reason you will I am sure agree that it is correct
 and appropriate for me to write at the same time to the lay leadership 
of the kehilla, which as you can I have done.
With many thanks
Bevirkos kol tov
Jonathan Guttentag