The next time you’re due for a medical exam you may get a call from someone like Ana: a friendly voice that can help you prepare for your appointment and answer any pressing questions you might have.
With her calm, warm demeanor, Ana has been trained to put patients at ease — like many nurses across the U.S. But unlike them, she is also available to chat 24-7, in multiple languages, from Hindi to Haitian Creole.
That’s because Ana isn’t human, but an artificial intelligence program created by Hippocratic AI, one of a number of new companies offering ways to automate time-consuming tasks usually performed by nurses and medical assistants.
I've seen this program and no, it's not an artificial nurse. It's an artificial receptionist who has been programmed to perform basic triage so it will know how urgently to book your appointment. The huge advantage is that it can handle up to 20 calls at a time so potentially there won't be a need for a receptionist up front to answer calls anymore, freeing her up to do other work without distraction.
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